A Quick Overview of 4K Equipment's Support Process
Link - https://4kequipment.com/support/
When you invest in GPS, machine control, or surveying equipment, having dependable support is just as important as the hardware itself. At 4K Equipment, we believe support should be clear, accessible, and practical. Our process is built to help you get started confidently and continue operating efficiently long after your equipment arrives.
Complimentary Setup Assistance
Every kit purchased from 4K Equipment includes approximately four hours of complimentary phone or email support. This allows you to work through your initial setup with guidance from our team. We help you understand what each component does, how everything connects, and how to configure your system correctly.
Most customers spend about an hour completing their initial setup. As you begin using the equipment in the field, small questions naturally come up. You might need help measuring a specific line, running a topo, or adjusting a setting. When that happens, you can call or email us and we will walk you through it.
Ongoing Phone and Email Support
Support does not end after setup. As you continue using your system, new scenarios will arise. Our team is available to answer those everyday operational questions that help you work more efficiently. The goal is to make sure you are comfortable using your equipment in real jobsite conditions.
If there is ever something you are unsure about, we encourage you to reach out. We either know the answer in house or we will connect you with someone who does.
On Site Training and Field Assistance
For customers who prefer hands on guidance, we offer on site support anywhere you are located. Our team can travel to your jobsite, provide a quote, and schedule a visit that fits your timeline.
During an on site visit, we can set up machines, handle wiring, perform calibrations, and provide in depth training. This includes training on base and rover systems, total stations, and machine control equipment. The focus is not just installation, but making sure you feel confident running your system independently.
Remote Support with Direct Screen Access
All of our tablets come equipped with remote access software that allows us to connect directly to your device. This makes troubleshooting much simpler and faster. Instead of trying to explain what you are seeing over the phone, we can view your screen, make adjustments, and show you exactly what needs to be done.
Remote support reduces downtime and helps solve issues efficiently. It also gives you a clearer understanding of how your system works as we guide you through each step.
Built In Resources and Continued Access
Every kit now includes support stickers with a QR code that links directly to our online support catalog. The catalog is organized by manufacturer including Trimble, Topcon, and Leica. Inside, you will find how to guides, user manuals, and helpful resources designed to answer common questions.
If you cannot find what you need in the catalog, our team is always available. Whether you have a service request, technical question, or training need, we are ready to help.
What This Means To You
At 4K Equipment, our support process is designed to keep you moving forward. From complimentary setup assistance to on site training, remote troubleshooting, and organized online resources, we provide multiple ways to ensure you are fully supported.
Our commitment is simple. We want you to feel confident using your equipment and know that expert help is always within reach. If you ever need assistance, we are just a call or message away.