EQUIPMENT SETUP
Basic Set-up support is included with all our purchased kits and additional support is available upon request. Our technicians can provide onsite support in the Washington & Oregon area, we can also fly Nationwide for any specific needs. Remote support is offered for all customers. We can provide a combination of phone support and screen sharing options for guidance through any equipment setup or issues.
We also partner with experts in the field to provide more in depth support such as machine control installation and calibration.
SERVICE AND REPAIR PRICING
In-house repairs: $150/hr
On-Site support: $175/hr
Drive-time: $100/hr
Call in or email if your repair needs to be expedited!
Repair Form: Equipment Repair Form
TEAM VIEWER SCREEN SHARING
1. Connect your tablet or computer to the internet, this can be done through Wi-Fi or a
cellular hotspot.
2. Open TeamViewer, if you do not have the program installed follow 2a.
a. Go to https://www.teamviewer.com/en-us/download/windows/
b. Click “Download TeamViewer”, then run the installer once downloaded.
3. Send “Your ID” and “Password” to the 4K Technician, we will then be able to provide
remote support.